The Outreach page is your unified view of every message AskScout has sent, scheduled, or queued on your behalf — across email, LinkedIn, and any other channel. Everything goes through here regardless of whether it came from Smart Outreach, a Sequence, or a one-off send from a chat.
Getting there
Click Outreach in the left sidebar.
What you see
The dashboard is a table with one row per outbound message. Each row shows:
| To | Recipient name and email or LinkedIn URL |
| Channel | Email, LinkedIn invite, LinkedIn message, etc. |
| Status | Current state of the message (see below) |
| Source | Where it came from (Sequence, Smart Outreach, Chat, etc.) |
| Subject / Preview | First line of the message |
| Scheduled for | When it's set to send (if not yet sent) |
| Sent at | When it actually went out |
| Opened | Whether the email was opened (email only) |
| Replied | Whether a reply was detected |
Message statuses
| Queued | Waiting to be picked up for sending |
| Scheduled | Will send at a specific future time |
| Sending | Currently in the process of sending |
| Sent | Successfully delivered |
| Opened | Email was opened (tracked via pixel) |
| Replied | A reply was detected via Gmail |
| Failed | Sending failed — may be retried automatically |
| Skipped | Permanently skipped (e.g. unresolved merge tags, contact has no email) |
| Cancelled | Manually cancelled or stopped by the system |
| Rate limited | Hit the daily sending cap — rescheduled for tomorrow |
Filtering the dashboard
Use the filter bar at the top to narrow down:
-
Channel — show only emails, only LinkedIn invites, only LinkedIn messages, etc.
-
Status — show only scheduled, failed, replied, etc.
-
Search — filter by recipient name or email
Actions you can take on messages
Cancel a scheduled message
Click the × button on any row with status Scheduled or Queued. The message is cancelled and will not be sent.
Edit a draft before it sends
Click the pencil icon on a scheduled message to edit the subject or body before it goes out.
Retry a failed message
Click the retry (↺) icon on a Failed message to re-queue it. The system will attempt to send it again.
View the contact
Click the contact name or the link icon to open that contact's list detail page.
Sources explained
| Source label | Where it came from |
|---|---|
| Smart Outreach | Generated by Smart Outreach on a list |
| Sequence | A step in an email sequence |
| Chat | Sent directly from inside a Scout research chat |
| Custom | A one-off message you composed manually |
Reading open and reply tracking
Opens are tracked via a tiny invisible image (tracking pixel) embedded in emails. When the recipient's email client loads the image, AskScout marks it as opened.
Note: Many email clients (especially Apple Mail on iOS 15+) block tracking pixels or pre-load them. An "opened" signal is a positive signal but not 100% reliable. A lack of open signal doesn't necessarily mean the email wasn't read.
Replies are detected via Gmail push notifications. When a reply lands in your inbox that matches an outgoing message (by thread ID or message headers), AskScout marks the original as replied and, if configured, stops the sequence for that contact.
Frequently asked questions
I don't see a message I expected — where is it?
Check the status filter — it might be in "Failed" or "Skipped". Also check that you're not filtering by a channel that excludes it.
A message shows as "Sent" but the recipient says they never got it
The message left AskScout successfully. Check Gmail's Sent folder to confirm it shows there too. If it does, the issue is on the recipient's side (spam filtering, inbox rules).
I have hundreds of "Rate limited" messages — what do I do?
Your daily email or LinkedIn cap is lower than your campaign volume. Either reduce the number of active campaigns or wait for daily limits to reset. Rate-limited messages are automatically rescheduled and will eventually send.
Can I bulk cancel all scheduled messages?
Not from the dashboard directly. To cancel everything from a specific campaign: open the Sequence or contact list that launched it → cancel the enrollment/run from there. This cancels all pending steps in one action.